UGO MINI SUPPORT

UGO Mini Speaker Troubleshooting Guide

Our troubleshooting guide is designed to help you resolve some problems that we see quite frequently. If you are unable to solve your issue after reading through this document, please complete our Support Form to email our Support Team.

The speaker doesn't play

Solution

Turn the power button to 'ON' position.

Make sure the speaker is charged. If you are not sure that the battery is charged attach the charging cable to the UGO and plug the other end into any active USB port.

If using a Micro SD card make sure that the play/pause button is not in pause position. Try turning the power Off then back On.

If this does not resolve your issue, please complete our Support Form to email our Support Team

Micro SD card is inserted into UGO but no music plays

Solution

Make sure the power button is in the 'ON' position.

Songs must be in MP3 format.

Check that the battery is charged.

Try Pressing the Pause/ Play button.

Make sure SD card is inserted with printing up. Push it in until it clicks into place.


For help transferring files onto your Micro SD card, please read the UGO Micro SD card Troubleshooting Section.

ALL songs must be in MP3 format. Other formats, such as, WAV, AIFF, AU, FLAC, OGG, AAC, etc.; require an Audio Converter. We recommend the following audio software converter for both MAC and Windows computers:

Switch MP3 Converter Software*

*UGO Speakers is in no way associated with or endorses NCH Software. We merely recommend them as a universal audio converter.

If this does not resolve your issue, please complete our Support Form to email our Support Team

Trying to play music and charge UGO at the same time but no sound comes out

Solution

With all cables connected turn the UGO power button Off and then On again.

If playing from a computer with a Mac OS connect the charging cable to a wall adaptor. The UGO will not charge and play from a Mac OS computer unless the charging cable is plugged separately.

If this does not resolve your issue, please complete our Support Form to email our Support Team

Poor sound quality and static

Solution

Charge the battery.

If this does not resolve your issue, please complete our Support Form to email our Support Team

The only mode that is working is Micro SD

Solution

Remove the Micro SD card. The SD card overrides all other functions.

If this does not resolve your issue, please complete our Support Form to email our Support Team


Download the PDF of the UGO Mini User Manual

View more Support Options to the right of this page.

UGO Mini Speaker

Product Details